Welcome to JELVAXO

At JELVAXO, we are committed to providing thoughtful, responsive, and reliable customer support throughout your shopping experience. From discovering sculptural forms to selecting distinctive stone-inspired objects for your space, we aim to make every interaction with our brand clear, considered, and reassuring.

Whether you need assistance with product details, material characteristics, product care, order status, shipping, returns, damaged or incorrect items, or general questions about our collection, our customer care team is here to help.

For inquiries regarding orders, delivery, our collections, returns, after-sales assistance, or potential business partnerships, please contact us through the official channels below.

1. Customer Support by Email

Email: service@jelvaxo.com

Our customer care team carefully reviews every inquiry and aims to provide a clear, helpful response within 24–48 business hours (1–2 business days).

For assistance with an existing order, please include your order number in your message whenever possible. This helps us identify your purchase and review your request more efficiently.

For product-related inquiries, please provide the product name, your order number if applicable, and a brief description of your question or concern. If relevant, include clear photographs of the item and a short video showing any visible damage, product condition, assembly concerns, or other details that may help us better understand the situation.

Providing these details allows our team to assess your inquiry more accurately and offer appropriate assistance.

2. Customer Support Hours

Customer Support Email: service@jelvaxo.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET).

Messages received outside regular support hours will be reviewed during the next available business period. Response times may vary during public holidays, promotional periods, or periods of unusually high inquiry volume.

We appreciate your patience and will work to provide a thoughtful and timely response to every inquiry.

3. Orders, Shipping & After-Sales Support

Our customer care team can assist with order status and tracking, shipping and delivery inquiries, product information, product care guidance, damaged or defective items, incorrect or incomplete orders, returns, after-sales questions, product specifications, and business or wholesale partnership opportunities.

To help us review your request as efficiently as possible, please provide your order number and the email address used when placing your order.

If an item arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible. Include clear photographs of the product, its packaging, and any affected components so that our team can better understand the issue and determine the appropriate next steps.

At JELVAXO, we believe that attentive service is an important part of the ownership experience. We aim to handle each inquiry with care and clarity, from the moment an order is placed through any subsequent support needs.

4. Product Support

JELVAXO presents a considered collection of decorative objects defined by sculptural form, natural material character, and artistic expression. Our core collections include Abstract Sculptures, Travertine Decor, and Raw Stone Objects, each offering a distinctive approach to shape, texture, and the visual character of an interior.

If you need assistance with a particular piece, our customer care team can help address questions about product dimensions, materials, surface finishes, colors, textures, weight, decorative details, product variations, included accessories, display recommendations, and general care guidance.

For stone-inspired and sculptural objects, understanding the material and finish can be an important part of choosing a piece that complements your space. If you have questions about a specific item's appearance, construction, maintenance, or suitability for a particular setting, please include the product name or relevant order details in your message.

As product characteristics and care requirements may differ across individual designs, we recommend referring to the information provided on the relevant product page and contacting our team if further clarification is needed.

5. Business & Wholesale Inquiries

JELVAXO welcomes inquiries from retailers, distributors, interior designers, commercial buyers, hospitality businesses, and other prospective partners interested in distinctive sculptural decor and material-led decorative objects.

Whether your interest involves wholesale purchasing, retail distribution, bulk orders, interior styling projects, or other commercial opportunities, we welcome the opportunity to learn more about your requirements.

Business & Wholesale Email: service@jelvaxo.com

For business-related correspondence, please use a relevant subject line, such as Business Inquiry or Wholesale Inquiry.

To help us understand your proposal, please include your company name, target market or region, anticipated order volume, and a brief description of your business requirements.

Our team will review your inquiry and respond according to the nature of your request and our available business arrangements.

6. Corporate Information

Brand Name: JELVAXO

Website: jelvaxo.com

Legal Entity: Xi'an Qinshuo Technology Co., Ltd.

Registered Address: Room 104, Building 9, West Section, Beiguan Yangguang Village Residential Complex, Lianhu District, Xi'an City, Shaanxi Province, China.

Unified Social Credit Code: 91610104MAEF0YQX4T

Customer Support Email: service@jelvaxo.com

The website jelvaxo.com is owned and operated by Xi'an Qinshuo Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

JELVAXO is dedicated to presenting decorative objects that explore the relationship between form, material, and space. Through our collections of abstract sculptures, travertine-inspired decor, and raw stone objects, we seek to offer distinctive pieces that bring visual depth and individual character to contemporary interiors.

We're Here to Help

At JELVAXO, we believe that a well-chosen decorative object contributes more than visual appeal. Its form, texture, and material presence can shape the atmosphere of a room and express a personal appreciation for art and design.

From exploring our collections to receiving your order and caring for your chosen piece, our team is here to make your shopping experience straightforward, considered, and reliable.

For questions, product assistance, order support, or business inquiries, please contact us at service@jelvaxo.com.

Thank you for choosing JELVAXO and welcoming our designs into your space.

JELVAXO — Sculptural Forms. Natural Textures. Distinctive Spaces.