At JELVAXO, we are committed to providing a clear, reliable, and convenient checkout experience for every customer. From selecting a sculptural accent to choosing a distinctive stone or travertine piece, we aim to make the purchasing process straightforward and transparent.

This Payment & Security Policy explains the payment methods available at checkout, payment authorization, transaction security, pricing, refunds, payment verification, and related practices for purchases made through jelvaxo.com.

Payment Methods

Available payment methods for your order will be displayed during checkout.

Payment options may vary depending on your location, selected currency, device type, order value, and the payment service providers available at the time of purchase.

Only payment methods displayed as available during checkout can be used to complete your order. Please review the available options and applicable payment details before confirming your purchase.

Payment Authorization

All orders are subject to payment authorization, verification, and applicable fraud-prevention procedures.

Your payment provider, issuing bank, card network, or other financial institution may approve or decline a transaction, request additional verification, place a temporary authorization hold, apply transaction limits, or require additional security checks.

JELVAXO does not control the approval decisions, verification procedures, authorization hold periods, or release schedules of independent payment providers and financial institutions.

If your payment is declined, please verify your payment information, contact your bank or payment provider, or try another payment method available during checkout.

Checkout Security

JELVAXO uses Shopify as its ecommerce platform together with participating third-party payment providers to support checkout and payment processing.

Depending on the payment method selected, transactions may be processed through systems operated by Shopify, payment processors, card networks, banks, financial institutions, and other authorized payment service providers.

We take reasonable steps to maintain a secure online shopping environment. However, no method of online transmission, electronic processing, or data storage can be guaranteed to be completely secure.

For your protection, we recommend using trusted devices and secure networks when making purchases, keeping your account credentials confidential, and verifying that you are visiting jelvaxo.com before entering payment information.

Please avoid sending sensitive payment information through email or customer support messages.

JELVAXO will never ask you to provide your complete credit card number, CVV or security code, online banking password, or other sensitive financial credentials by email.

Pricing and Order Total

Before completing your purchase, checkout will display the applicable product prices, quantities, discounts or promotional adjustments, shipping charges, taxes where applicable, and final order total.

Please review your order details carefully before submitting payment to ensure that the selected products, quantities, delivery information, and total charges are correct.

The amount displayed during checkout before your order is completed will generally be the amount authorized for the transaction, subject to any separate fees imposed by your bank or payment provider.

Any promotional pricing or discounts will be reflected according to the applicable offer terms and the final amount displayed at checkout.

Currency and Foreign Exchange

Prices on jelvaxo.com are displayed and processed in U.S. dollars (USD) unless otherwise stated during checkout.

If your payment method uses a currency other than U.S. dollars, your bank, card issuer, or payment provider may apply currency conversion rates, foreign transaction fees, exchange-rate adjustments, or other financial institution charges.

These rates and charges are determined independently by your payment provider and are not controlled by JELVAXO.

Please consult your bank or payment provider if you need further information about currency conversion or any additional transaction fees that may apply to your purchase.

Temporary Authorization Holds

In some cases, your bank or card issuer may display a temporary or pending authorization before a payment has been fully completed.

A pending authorization does not necessarily mean that a final charge has been completed.

If a payment attempt is unsuccessful or an order is canceled, the time required for a temporary authorization to disappear depends on your bank, card issuer, or payment provider.

JELVAXO does not control the timing of authorization releases. If a pending transaction remains visible longer than expected, please contact your financial institution for further assistance.

Failed or Declined Payments

Payments may be declined for several reasons, including incorrect payment information, insufficient funds, bank or card restrictions, billing information mismatches, security verification requirements, fraud-prevention screening, payment-provider limitations, or technical and network issues.

If payment cannot be successfully authorized, your order may not be completed.

Please verify the information entered during checkout and contact your bank or payment provider if you need additional information regarding a declined transaction. You may also try another payment method if one is available.

Duplicate or Unexpected Charges

If you believe you have been charged more than once for the same order, please first check whether one of the transactions appears as a pending or temporary authorization.

If you still believe an incorrect or duplicate charge has occurred, contact our customer support team at service@jelvaxo.com.

To help us review your inquiry, please provide your order number, the email address used during checkout, the transaction date, and the amount charged.

For security reasons, please do not send your complete payment card number, CVV or security code, online banking password, or other sensitive financial credentials by email.

Our team will review the information provided and advise you on the appropriate next steps.

Discount Codes and Promotions

Discount codes, promotional codes, and special offers must generally be applied before checkout is completed.

Promotional offers may be subject to eligibility requirements, expiration dates, minimum purchase requirements, product exclusions, geographic restrictions, usage limits, or other conditions specific to the offer.

Unless expressly stated otherwise, discount codes cannot be combined with other offers, exchanged for cash, or applied retroactively to completed orders. Certain promotions may also be limited to one use per customer or order.

The terms displayed with the applicable promotion will govern that offer. Please review the final order total before submitting payment to ensure that any eligible discount has been applied correctly.

Taxes and Other Charges

Applicable taxes and shipping charges will be displayed during checkout where required or supported.

International orders may also be subject to customs duties, import taxes, brokerage fees, clearance charges, or other local charges.

These charges depend on the destination country, local regulations, customs authorities, and applicable service providers.

Unless otherwise stated during checkout or required by applicable law, additional import-related charges are generally the responsibility of the recipient.

For further information about shipping arrangements, estimated delivery periods, and potential international delivery charges, please review our Shipping Policy.

Refunds

Approved refunds are generally issued to the original payment method used for the purchase unless another method is required or permitted by the applicable payment provider or law.

Once a refund has been issued by JELVAXO, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Processing times are determined by the relevant financial institution and are outside JELVAXO's control.

For information about return eligibility, refund conditions, and applicable procedures, please review our Return & Refund Policy.

Payment Verification and Fraud Prevention

To help protect our customers and maintain the security of our store, certain transactions may require additional review or verification.

JELVAXO may delay fulfillment, request reasonable verification information, refuse an order, or cancel a transaction where reasonably necessary due to suspected fraud, unauthorized payment activity, failed payment verification, inconsistent transaction information, unusual order activity, or other reasonable security concerns.

Any verification request will be limited to information reasonably necessary to review the transaction. Please do not send complete payment card details, security codes, or online banking credentials through email.

If an order is canceled after payment has been successfully captured, an appropriate refund will be issued in accordance with our applicable policies, payment provider procedures, and relevant legal requirements.

Payment Privacy

Information provided during checkout may be processed by JELVAXO, Shopify, payment processors, banks and card issuers, fraud-prevention providers, shipping or fulfillment providers where necessary, and other service providers involved in completing your transaction.

The information processed will depend on the payment method selected, the services involved in fulfilling your order, and applicable legal requirements.

For information about how JELVAXO collects, uses, and protects personal information, please review our Privacy Policy.

Independent payment providers may also process information according to their own privacy policies, terms, and applicable requirements.

Account and Payment Information Security

Customers are responsible for maintaining the security of their account information and taking appropriate precautions when accessing their accounts or completing purchases.

We recommend using strong and unique passwords, keeping login information confidential, avoiding sharing account access with unauthorized persons, using secure internet connections when making purchases, and reviewing order confirmations for accuracy.

If you believe your account or payment information has been used without authorization, please contact your bank or payment provider where appropriate and notify our customer support team as soon as possible.

Please do not share account passwords, complete payment card information, CVV or security codes, or online banking credentials with anyone claiming to provide customer support.

Contact Us

If you have questions regarding payments, transaction charges, discount codes, checkout, refunds, or a payment associated with your order, please contact our customer support team through the official channels below.

Brand: JELVAXO

Website: jelvaxo.com

Legal Entity: Xi'an Qinshuo Technology Co., Ltd.

Registered Address: Room 104, Building 9, West Section, Beiguan Yangguang Village Residential Complex, Lianhu District, Xi'an City, Shaanxi Province, China.

Unified Social Credit Code: 91610104MAEF0YQX4T

Customer Support Email: service@jelvaxo.com

For order-related inquiries, please include your order number and the email address used during checkout so that our team can assist you more efficiently.

Please do not send complete credit card numbers, CVV or security codes, account passwords, or online banking credentials by email.

jelvaxo.com is owned and operated by Xi'an Qinshuo Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

At JELVAXO, we believe a considered shopping experience begins with clarity and trust. From discovering distinctive abstract sculptures to selecting travertine decor and raw stone objects, we aim to make every stage of your purchase transparent, straightforward, and reliable.

JELVAXO — Sculptural Forms. Natural Textures. Distinctive Spaces.