Orders & Shipping

How do I place an order?

To place an order, select the JELVAXO decorative piece you wish to purchase, review the available product options, add the item to your cart, and complete the checkout process.

Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing it.

We will make reasonable efforts to assist before your order enters fulfillment. However, once an order has entered processing, packing, shipping preparation, or dispatch, we cannot guarantee that changes or cancellations will still be possible.

How do I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

Please note that tracking updates may take some time to appear after a shipping label has been created. The frequency of tracking updates may vary depending on the shipping provider and destination.

When will my order arrive?

Delivery times depend on your destination, carrier operations, customs processing, local delivery conditions, public holidays, and other factors.

Order processing times and estimated shipping periods are provided in our Shipping Policy.

All delivery timeframes are estimates and do not constitute guaranteed delivery dates.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your JELVAXO product arrives damaged, defective, incorrect, or incomplete, please contact our customer support team as soon as possible.

To help us review the issue efficiently, please provide your order number, clear photographs of the product and its packaging, and a photograph of the shipping label if available. If the issue involves the item's condition, assembly, surface finish, or another visible product detail, a short video may also help us understand the situation.

Our support team will review the information and advise you on the appropriate next steps.

Product Support

What types of products does JELVAXO offer?

JELVAXO presents a curated collection of decorative objects centered on sculptural form, material character, and artistic expression. Our principal collections include Abstract Sculptures, Travertine Decor, and Raw Stone Objects, bringing together distinctive shapes, tactile surfaces, and carefully considered visual details.

Our selection may include abstract decorative sculptures, travertine decorative pieces, stone-inspired objects, and other sculptural accents designed to complement a variety of interior settings.

Available products and designs may change as new collections are introduced.

Are JELVAXO products made with different materials and finishes?

Materials, finishes, surface textures, colors, construction methods, and decorative details may vary depending on the individual product.

Depending on the materials and production processes involved, slight differences in shape, texture, color, surface finish, veining, natural markings, or other decorative details may occur between individual pieces or production batches.

For objects featuring natural stone or stone-inspired finishes, variations in surface character and visual pattern may be part of the material's individual appearance. Such differences do not necessarily indicate a product defect.

Please refer to the relevant product page for information about the specific materials and finishes of each item.

Will the product look exactly like the photos?

We make reasonable efforts to represent each JELVAXO product as accurately as possible, including its color, proportions, texture, finish, and decorative details.

However, the actual appearance of a product may vary slightly due to screen settings, lighting conditions, photography, material characteristics, surface variations, and manufacturing processes.

Natural stone and textured finishes may display individual visual characteristics that cannot be fully captured in product photography.

Please review the individual product page for detailed product information before placing your order.

How should I care for JELVAXO decorative objects?

Care requirements vary according to the materials, finishes, and construction of each piece. In general, handle decorative objects carefully, avoid dropping them or exposing them to strong impacts, and place them on stable surfaces suitable for their weight and dimensions.

For routine cleaning, use a soft, clean cloth when appropriate. Avoid abrasive materials, excessive pressure, and harsh chemical cleaners that may affect the surface or finish.

For natural stone, travertine, or other specialty materials, follow the care instructions provided for the specific product. If you are unsure which cleaning method is suitable, contact our customer support team before applying any cleaning product.

How should I care for stone, travertine, and textured finishes?

Stone-based and textured decorative objects may require care tailored to their specific material and surface treatment.

Avoid using acidic cleaners, abrasive tools, or unverified cleaning solutions on stone and travertine surfaces, as these may affect the appearance or finish of certain materials. Keep decorative pieces away from conditions that could cause staining, moisture damage, or surface deterioration where relevant to the product.

Natural markings, variations in grain, and differences in surface texture may occur in stone and stone-inspired designs. These characteristics should be assessed according to the material description and care guidance for the individual item.

What should I do if my decorative object has an issue?

If your JELVAXO product develops a visible crack, chip, loose component, surface concern, or another unexpected issue, please handle it carefully and avoid attempting repairs or modifications that could cause further damage.

Where appropriate, check the product's assembly, placement, and any included installation or care instructions.

If the issue persists or the product appears damaged or defective, please contact our customer support team. Include your order number, product name, a description of the issue, and clear photographs where relevant.

Can I use JELVAXO decorative objects outdoors?

Unless the individual product page specifically states otherwise, JELVAXO decorative objects should be considered intended primarily for indoor display.

We recommend protecting products from unnecessary exposure to rain, excessive moisture, extreme temperatures, prolonged direct sunlight, and environmental conditions that may affect their materials or finishes.

Any outdoor-use, water-resistant, or weather-resistant suitability applies only when explicitly specified for the individual product. Please review the relevant product information before placing a decorative object in an outdoor environment.

Are product dimensions exact?

Product dimensions displayed on our website are intended to provide a useful reference when selecting and arranging decorative pieces.

Small variations may occur depending on the item's construction, material characteristics, manufacturing methods, or measurement techniques.

For products with irregular sculptural forms or naturally varied surfaces, measurements may represent the overall dimensions rather than every contour or projection.

Please review the individual product page for detailed measurements and specifications, and consider the available display space before purchasing.

Returns & Warranty

What is your return process?

Before returning a product, please review our Return & Refund Policy and contact our customer support team for return instructions.

Returns sent without prior authorization or without following the instructions provided may not be accepted.

We recommend keeping the original packaging where possible, particularly for sculptural objects and decorative pieces that may require additional protection during transportation.

Does JELVAXO offer a warranty?

Eligible JELVAXO products may be covered by limited warranty or product support for qualifying defects in materials or workmanship under normal intended use.

The applicable warranty period and coverage, where offered, will be stated in the relevant product page, product documentation, or order information.

Warranty eligibility may depend on the nature of the issue and the applicable warranty terms. Damage resulting from improper handling, accidental impact, unsuitable cleaning methods, unauthorized modifications, or use outside the product's intended purpose may not qualify for coverage.

For additional information, please review our Product Support & Care information and contact our customer support team if clarification is needed.

What should I do if my product develops a problem?

If your JELVAXO decorative object develops an issue involving its structure, surface finish, material condition, assembly, or another product detail, please handle it carefully and avoid forcing, dismantling, or modifying the affected area.

Please contact our support team at service@jelvaxo.com and include your order number, product name, a description of the issue, and clear photographs or a short video where appropriate.

This information will help our team assess your request and determine the appropriate next steps.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Prices are displayed and processed in U.S. dollars (USD). Payment options may vary depending on your location, device, and the payment services available at the time of purchase.

Please review your order total and the payment details displayed at checkout before confirming your purchase.

Is my payment information secure?

Payments are processed through the payment methods and payment service providers displayed during checkout.

JELVAXO does not ask customers to send complete payment card information through email or customer support messages.

For further information about payment processing and the handling of personal information, please review our Payment & Security Policy and Privacy Policy.

Product Information

Where can I find detailed product specifications?

Product-specific information is provided on each individual product page. Depending on the item, this information may include dimensions, materials, colors, surface finishes, weight, construction details, included accessories, care instructions, and recommended placement.

For natural stone and stone-inspired decorative objects, the product description may also provide relevant information about surface texture, material characteristics, and finish.

Because specifications vary between designs, please review the relevant product page before purchasing. If you need further clarification about a particular piece, our customer support team will be happy to assist.

Can colors, textures, or finishes look different in person?

Yes. Product colors, textures, and finishes may appear slightly different depending on screen settings, room lighting, photography conditions, material characteristics, and manufacturing processes.

Natural stone and travertine may exhibit variations in color, grain, pores, veining, and surface texture. Other decorative objects may also display minor differences in finish or detailing between individual pieces.

We aim to represent every product as accurately as reasonably possible while recognizing that photographs cannot capture every aspect of a material's appearance.

Do JELVAXO products have identical finishes and details?

Not necessarily.

Depending on the design and materials used, individual products may display subtle differences in texture, color, surface markings, contours, or decorative details.

For pieces made with natural materials, these variations may reflect the inherent character of the material. For manufactured or finished objects, minor differences may also arise from production processes.

Such variations do not necessarily indicate a defect. Please refer to the specific product description for information about the materials, finish, and expected characteristics of your selected item.

Contact Us

If you have questions about your order, shipping, returns, product care, material specifications, warranty support, or product suitability, please contact our customer support team.

Customer Support Email: service@jelvaxo.com

For order-related inquiries, please include your order number whenever possible. For product-related questions, please provide the product name and a brief description of your inquiry. Photographs may also be helpful when your question concerns a particular surface, finish, or product condition.

Brand: JELVAXO

Website: jelvaxo.com

Legal Entity: Xi'an Qinshuo Technology Co., Ltd.

Registered Address: Room 104, Building 9, West Section, Beiguan Yangguang Village Residential Complex, Lianhu District, Xi'an City, Shaanxi Province, China.

Unified Social Credit Code: 91610104MAEF0YQX4T

Customer Support Email: service@jelvaxo.com

The website jelvaxo.com is owned and operated by Xi'an Qinshuo Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

JELVAXO — Sculptural Forms. Natural Textures. Distinctive Spaces.

Discover abstract sculptures, travertine decor, and raw stone objects selected for their distinctive forms, material character, and ability to bring artistic expression to contemporary interiors.