At JELVAXO, we are committed to offering distinctive decorative objects defined by sculptural form, material character, and thoughtful design, supported by a clear and reliable customer care experience.

Each product is selected with attention to its appearance, materials, and overall presentation. If your order arrives damaged, defective, or develops a qualifying manufacturing issue during the applicable warranty period, our customer support team will review your request and work with you toward an appropriate solution.

90-Day Limited Warranty

Most JELVAXO products purchased through jelvaxo.com are covered by a 90-day limited warranty, beginning on the date your order is delivered.

This warranty applies to eligible defects in materials or workmanship and qualifying structural issues that arise during normal, intended use.

Depending on the nature of the issue, product availability, and the circumstances of the claim, we may provide a replacement product, a replacement component or accessory where available, store credit, or a refund where appropriate.

The specific resolution will be determined after reviewing the claim in accordance with this warranty, our applicable policies, and relevant consumer protection laws.

What Is Covered

Manufacturing Defects

This warranty may cover defects in materials or workmanship that affect the product's structural integrity, construction, or intended decorative function.

Eligible issues may include manufacturing-related cracks, unstable or improperly assembled components, or other construction problems that are not attributable to accidental damage, misuse, or improper handling.

Material and Finish Issues

JELVAXO collections include Abstract Sculptures, Travertine Decor, and Raw Stone Objects. Depending on the individual design, qualifying warranty issues may involve an abnormal material defect, a manufacturing-related surface failure, or a finish problem that materially affects the product's intended appearance or integrity.

Natural differences in stone grain, pores, veining, color, texture, and surface markings are inherent characteristics of many natural materials and are not automatically considered defects.

Structural Defects

Eligible claims may include manufacturing-related problems affecting the structure, assembly, stability, or integrity of a decorative object.

Such issues must arise under normal intended use and must not result from accidental impact, improper placement, unauthorized modification, misuse, or other external damage.

Products Damaged on Arrival

Products that arrive broken, chipped, cracked, damaged, defective, or unusable due to shipping or handling may qualify for warranty assistance or another appropriate remedy under our applicable policies.

Please contact our customer support team promptly after delivery and provide photographs of the affected product and its packaging to help us assess the situation.

What Is Not Covered

This limited warranty does not cover damage or issues caused by accidental drops, impacts, breakage, improper assembly or placement, misuse, or use outside the product's intended purpose.

It also excludes damage resulting from exposure to unsuitable environmental conditions, including excessive moisture, extreme temperatures, harsh chemicals, or other conditions inconsistent with the product's care instructions.

Normal wear and tear, cosmetic changes caused by ordinary use, unauthorized repairs, alterations or modifications, improper cleaning, inadequate maintenance, loss, theft, and damage occurring after the applicable warranty period are generally excluded.

Minor variations in color, finish, texture, grain, veining, pores, surface markings, dimensions, or decorative details are generally not considered defects when they reflect the described characteristics of the materials, normal manufacturing tolerances, or the individual nature of a sculptural design.

For natural stone and travertine pieces, variations in surface pattern and texture may be part of the material's natural character. Such differences do not, by themselves, qualify a product for warranty coverage.

Nothing in these exclusions limits any consumer rights that cannot legally be excluded or restricted.

Damaged or Defective Items

If your JELVAXO product arrives damaged, defective, or with missing components, please contact us as soon as reasonably possible after delivery.

To help us review your request efficiently, please provide your order number, the product name, the email address used during checkout, and a brief description of the issue.

Please also include clear photographs showing the affected area, the overall product condition, and the inner and outer packaging where relevant. A short video may be helpful if it provides a clearer view of the structural issue or other product concern.

Please retain the original product and packaging until our customer support team has reviewed your request and advised you on the appropriate next steps.

How to Make a Warranty Claim

To submit a warranty claim, contact our customer support team at service@jelvaxo.com.

Please include your order number, product name, a description of the issue, and supporting photographs or videos where relevant.

Our team aims to review your request and respond within 24–48 business hours (1–2 business days). Additional information may be requested when necessary to understand the circumstances, assess the reported issue, and determine an appropriate resolution.

Submitting a claim does not automatically guarantee approval. Each request is reviewed according to the applicable warranty terms, the nature of the issue, and relevant consumer protection requirements.

Replacement Products

If a replacement is approved, we will make reasonable efforts to provide the same product, subject to availability.

If the original item is unavailable, we may offer a comparable replacement product, a replacement component or accessory where available, store credit, or another appropriate resolution.

Replacement availability may vary depending on current inventory, product specifications, and the nature of the claim.

For decorative objects featuring natural stone or distinctive surface characteristics, an approved replacement may exhibit natural variations in grain, texture, color, or other material details. These differences do not necessarily indicate a defect.

Refunds

Warranty approval does not automatically guarantee a monetary refund.

Refund eligibility is determined according to the nature of the issue, the applicable warranty terms, our Return & Refund Policy, and any mandatory consumer rights that apply.

When a refund is approved, it will generally be issued to the original payment method unless another method is permitted or required.

Processing times may vary depending on your bank, card issuer, or payment provider.

Returns and Warranty Are Different

Our Return & Refund Policy applies to eligible purchase returns, including qualifying preference-based returns within the applicable return period.

Our 90-Day Limited Warranty applies to qualifying defects in materials or workmanship and eligible structural issues arising during normal intended use within the applicable warranty period.

The two policies serve different purposes and may have different eligibility requirements.

Please review our Return & Refund Policy for complete information regarding return requests, refund procedures, and applicable eligibility conditions.

Shipping Damage

If your package appears damaged upon delivery, we recommend photographing the outer packaging before opening it, where practical.

If the product inside is damaged, please contact our customer support team and provide photographs of the outer packaging, shipping label, damaged product, and any affected inner packaging.

For sculptural objects, stone pieces, and products with delicate contours or finished surfaces, clear photographs of the damaged area from multiple angles may help us assess the issue more accurately.

Please retain the packaging and affected product until our team has reviewed your request and provided further instructions.

Product Care

To help preserve the appearance and condition of your JELVAXO decorative objects, follow the product-specific care instructions provided with your item or on the relevant product page.

Handle sculptures and decorative pieces carefully, avoid dropping or striking them against hard surfaces, and place them on stable surfaces appropriate for their dimensions and weight.

Use a soft, clean cloth for routine cleaning when appropriate, and avoid abrasive materials, harsh chemical cleaners, or excessive pressure that may affect the surface or finish.

For travertine, natural stone, and other material-sensitive pieces, avoid unverified cleaning solutions and follow the specific care guidance for the product. Protect items from excessive moisture, extreme temperatures, and other environmental conditions that may damage their materials or finishes.

Improper handling, cleaning, placement, or maintenance may affect warranty eligibility where the resulting damage falls outside the applicable coverage.

Consumer Rights

This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws.

Nothing in this policy is intended to exclude, restrict, or replace any statutory rights that cannot legally be excluded or restricted.

Where mandatory consumer protection laws provide greater rights than this warranty, those rights will continue to apply.

Contact Us

If you have questions about a product, warranty coverage, or an existing claim, please contact our customer support team through the official channel below.

Brand: JELVAXO

Website: jelvaxo.com

Legal Entity: Xi'an Qinshuo Technology Co., Ltd.

Registered Address: Room 104, Building 9, West Section, Beiguan Yangguang Village Residential Complex, Lianhu District, Xi'an City, Shaanxi Province, China.

Unified Social Credit Code: 91610104MAEF0YQX4T

Customer Support Email: service@jelvaxo.com

We aim to respond to customer inquiries within 24–48 business hours (1–2 business days).

When contacting us about a warranty claim, please include your order number, the email address used during checkout, and relevant photographs or videos to help us assess your request efficiently.

JELVAXO — Sculptural Forms. Natural Textures. Distinctive Spaces.