These Terms and Conditions ("Terms") apply to purchases made through jelvaxo.com.

jelvaxo.com is operated by Xi'an Qinshuo Technology Co., Ltd.

By submitting an order through our website, you acknowledge that you have read and understood these Terms and agree that your purchase is subject to these Terms and any other applicable policies available on jelvaxo.com.

Scope of These Terms

These Terms apply to purchases of products offered through jelvaxo.com.

Additional policies may also apply to your purchase, including our Shipping Policy, Return & Refund Policy, Payment & Security Policy, Privacy Policy, and Product Support & Care information.

Where applicable, these policies should be read together with these Terms.

Product Information

We make reasonable efforts to present product descriptions, dimensions, materials, colors, finishes, construction details, pricing, images, and availability as accurately as possible.

JELVAXO collections focus on three principal categories: Abstract Sculptures, Travertine Decor, and Raw Stone Objects. Our selection explores sculptural form, material character, surface texture, and distinctive decorative details intended to complement a variety of interior settings.

Actual product appearance may vary slightly due to screen or display settings, photography and lighting conditions, manufacturing tolerances, material characteristics, surface finishes, product batch differences, or design updates.

Products featuring natural stone, travertine, textured surfaces, or sculptural forms may display variations in color, grain, veining, pores, contours, texture, and decorative details. Such variations may be inherent characteristics of the materials or production processes and do not necessarily indicate a product defect.

We reserve the right to correct errors, update product information, modify availability, or revise website content where reasonably necessary.

If a significant error affects an order that has already been placed, we may contact you regarding available solutions or cancel the affected item and provide an appropriate refund, subject to applicable law.

Product Requirements and Usage Information

JELVAXO products may vary in materials, dimensions, weight, construction, surface treatments, assembly requirements, and recommended display conditions.

Customers are responsible for reviewing the product information, specifications, dimensions, materials, care recommendations, and intended use before purchasing or displaying a product.

Some decorative objects may require careful positioning, stable support, or particular handling because of their weight, shape, surface finish, or construction.

Product designs, materials, finishes, and included accessories may vary between different models or versions.

Unless expressly stated otherwise, JELVAXO does not guarantee compatibility with third-party replacement parts, mounting accessories, display supports, cleaning products, or other accessories that have not been specified as suitable for the individual product.

Orders and Acceptance

After submitting an order, you may receive an automated order confirmation.

This confirmation acknowledges that we have received your order but does not necessarily represent final acceptance or confirmation that your order has been shipped.

JELVAXO reserves the right to refuse, limit, verify, or cancel orders where reasonably necessary, including situations involving payment authorization failure, suspected fraud, unauthorized payment activity, inventory limitations, incorrect pricing or product information, shipping restrictions, duplicate or unusual orders, abuse of promotional offers, legal or regulatory restrictions, or other circumstances preventing reasonable fulfillment.

If an order is canceled after payment has been successfully processed, an appropriate refund will be issued to the original payment method or another method permitted by the payment provider, subject to applicable law.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Customer Support Email: service@jelvaxo.com

We will make reasonable efforts to assist before fulfillment begins. However, we cannot guarantee that changes or cancellations can be completed once an order has entered processing, picking or packing, protective packaging, fulfillment, shipping preparation, or dispatch.

If an order has already shipped, our Return & Refund Policy may apply.

Prices

Product prices displayed on jelvaxo.com are displayed and processed in U.S. dollars (USD) unless otherwise indicated during checkout.

Prices may vary depending on the product, material, dimensions, finish, available variations, promotional eligibility, destination, applicable taxes, and shipping charges.

The final amount payable will be displayed during checkout before you complete your purchase.

JELVAXO may update product prices for future purchases at any time.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before fulfillment or cancel the affected order and arrange an appropriate refund.

Taxes and Other Charges

Applicable taxes, shipping charges, and other order-related fees will be displayed during checkout where required or supported.

International orders may be subject to additional charges, including customs duties, import taxes, brokerage fees, clearance charges, and local government or carrier fees.

Unless otherwise stated during checkout or required by applicable law, these charges are generally the responsibility of the recipient.

Payment

Available payment methods are displayed during checkout and may vary depending on customer location, device type, order value, and available payment services.

By submitting payment information, you confirm that you are authorized to use the selected payment method, that the information provided is accurate and complete, and that you authorize the applicable transaction amount to be processed.

All transactions may be subject to authorization, verification, fraud prevention, and security checks.

For additional information about payment processing, transaction authorization, and checkout security, please review our Payment & Security Policy.

Promotions and Offers

JELVAXO may occasionally provide promotional benefits, including promotional pricing, discount codes, product bundles, limited-time offers, free or reduced shipping promotions, and other special offers.

Promotional offers may include additional conditions such as start and end dates, minimum purchase requirements, product exclusions, geographic restrictions, quantity limitations, customer eligibility requirements, and usage restrictions.

Unless otherwise stated, promotional offers cannot be combined, and discounts generally cannot be applied retroactively to completed orders.

JELVAXO reserves the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.

The terms displayed with the relevant promotion will govern that offer.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping charges, and related matters are governed by our Shipping Policy.

Any delivery timeframe provided is an estimate unless expressly stated otherwise.

Delivery may be affected by circumstances outside JELVAXO's reasonable control, including carrier operations, customs processing, weather conditions, transportation disruptions, public holidays, remote delivery locations, and local delivery conditions.

Customers are responsible for providing complete and accurate shipping information during checkout.

JELVAXO products may include natural stone, travertine, irregular sculptural forms, textured surfaces, or other decorative details requiring appropriate protective packaging.

We take reasonable measures to package products for transportation. Customers should inspect their orders promptly after delivery and contact us if an item arrives damaged, defective, incorrect, or incomplete.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.

Please contact JELVAXO before returning a product so that our customer support team can review your request and provide the applicable instructions.

Return eligibility, shipping costs, inspection procedures, and refund arrangements are subject to the applicable policy and relevant consumer protection laws.

Nothing in our return procedures is intended to limit consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

If your JELVAXO product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

This may include issues involving sculptural structures, stone or travertine surfaces, cracks, chips, damaged edges, unstable components, incorrect product variations, missing accessories, or other product-related concerns.

We may request your order number, clear photographs of the product, photographs of the original protective packaging, a photograph of the shipping label where available, and a short video demonstrating the issue where applicable.

Please retain the product and original packaging until our customer support team has reviewed your request and provided further instructions.

Depending on the circumstances, our applicable policies, and relevant consumer protection laws, available solutions may include a replacement, refund, repair where appropriate, or another suitable resolution.

Product Use and Care

JELVAXO products should be handled and displayed according to the product instructions, technical specifications, safety information, care recommendations, and product-specific guidance provided on the relevant product page or with the item.

Decorative Objects and Sculptures

Handle sculptures and decorative objects carefully, avoiding unnecessary impact, drops, excessive pressure, or handling that could damage their structure or surface.

Place each item on a stable, level surface suitable for its dimensions and weight. For larger or heavier objects, take appropriate precautions when lifting, moving, or positioning the product.

Use suitable cleaning methods and materials for the individual product. Avoid abrasive tools, harsh chemical cleaners, and unverified cleaning solutions that may affect the material or finish.

Do not modify the product's structure or attempt unauthorized repairs that could compromise its integrity or appearance.

Stone, Travertine, and Material Care

Natural stone and travertine may feature individual variations in color, grain, pores, veining, and surface texture. These characteristics may be inherent to the material and should be considered when selecting and caring for a piece.

Follow the specific care instructions provided for your product. Avoid exposing material-sensitive surfaces to unsuitable cleaning agents, excessive moisture, harsh chemicals, or other conditions that may cause staining, deterioration, or changes to the finish.

If you are uncertain about a cleaning method or maintenance product, contact our customer support team before applying it.

Handling and Display Safety

Keep decorative objects away from conditions that may cause avoidable damage, including unstable display surfaces, excessive heat, unsuitable humidity, or accidental impact.

Ensure that objects are positioned appropriately for their size, weight, and shape. Keep fragile or heavier pieces in locations where they are less likely to be knocked over or accidentally damaged.

Improper handling, placement, cleaning, or maintenance may affect warranty eligibility where the resulting damage falls outside the applicable coverage.

Indoor and Outdoor Use

Unless an individual product page specifically states otherwise, JELVAXO decorative objects are intended primarily for indoor display.

Products should be protected from unnecessary exposure to rain, excessive moisture, extreme temperatures, prolonged direct sunlight, harsh chemicals, and other environmental conditions that may affect their materials or finishes.

Any outdoor-use, weather-resistant, or water-resistant suitability applies only where specifically stated for the individual product.

Customers should review the relevant product information before placing an item in an outdoor or otherwise demanding environment.

Product Dimensions and Natural Variations

Measurements and specifications displayed on jelvaxo.com are provided as product references to help customers evaluate an item's size, proportions, and suitability for a particular space.

Minor variations may occur due to manufacturing processes, measurement methods, material characteristics, product batch differences, or design updates.

Decorative objects made from natural stone or featuring stone-inspired finishes may exhibit variations in color tone, grain, pores, veining, surface texture, contours, and other details.

Such variations may reflect the individual character of the material and do not necessarily indicate a defect.

Please review the relevant product page for detailed specifications and consider the available display space before placing an order.

Product Support and Warranty

Certain JELVAXO products may include product support or limited warranty coverage where specifically stated.

Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page or in our Product Support & Care information.

Warranty coverage is separate from statutory consumer rights.

Nothing in these warranty terms limits rights that cannot legally be excluded under applicable consumer protection laws.

For further information about eligible defects, warranty claims, and available remedies, please review our Limited Warranty information where applicable.

Personal Use

Products offered through jelvaxo.com are intended primarily for lawful personal, household, or gift use unless otherwise agreed by JELVAXO in writing.

Unauthorized commercial resale may be restricted where reasonably necessary and permitted by applicable law.

Retailers, distributors, interior designers, commercial buyers, and other businesses interested in wholesale or commercial purchasing should contact our customer support team to discuss available arrangements.

Prohibited Activity

You may not use jelvaxo.com or its purchasing systems for fraudulent transactions, unauthorized payment activity, abuse of discounts or promotions, manipulation of checkout systems, misuse of return or refund procedures, unauthorized resale where restricted, interference with website security, or other unlawful or deceptive activities.

JELVAXO may take reasonable measures to protect customers, the website, business operations, and payment systems where suspicious activity is identified.

Such measures may include reviewing transactions, requesting reasonable verification, limiting order activity, or canceling transactions where appropriate and permitted by applicable law.

Intellectual Property

Unless otherwise stated, website content, including JELVAXO branding, logos, product descriptions, images, graphics, videos, website layouts, design elements, and original written content, is owned by, licensed to, or used with authorization by JELVAXO, Xi'an Qinshuo Technology Co., Ltd., or the applicable rights holders.

Website content may not be reproduced, distributed, modified, commercially exploited, or otherwise used without appropriate authorization, except where permitted by applicable law.

Nothing in this section transfers ownership of intellectual property rights to website visitors or customers.

Third-Party Services

JELVAXO may use third-party service providers to support ecommerce infrastructure, payment processing, order fulfillment, shipping and logistics, customer support, analytics, advertising services, fraud prevention, and website security.

Third-party services may operate under their own terms, privacy policies, and applicable conditions.

JELVAXO is not responsible for independent third-party services that we do not control, subject to any responsibilities that cannot legally be excluded.

Customers should review the applicable terms and privacy policies of third-party services where relevant.

Electronic Communications

By placing an order or contacting us electronically, you agree that JELVAXO may communicate with you electronically where appropriate and permitted by applicable law.

Communications may include order confirmations, payment notifications, shipping updates, tracking information, customer support responses, return or refund communications, and security notices.

These communications help us administer your purchase, provide requested assistance, and keep you informed about relevant order-related matters.

Marketing communications, where applicable, are subject to the preferences and consent requirements described in our Privacy Policy.

Privacy

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

By using our Services, you acknowledge that personal information may be processed in accordance with that policy and applicable law.

Please review our Privacy Policy for further information about the categories of personal information we process, the purposes for which it is used, the service providers involved, and the privacy rights available to you.

Disclaimer

To the fullest extent permitted by applicable law, jelvaxo.com and related website services are provided on an "as is" and "as available" basis.

We do not guarantee uninterrupted website availability or that every technical issue will be corrected immediately.

Product images and descriptions are intended to represent products as accurately as reasonably possible, but minor variations may occur due to display settings, photography, material characteristics, natural variations, and manufacturing processes.

Information provided on the website is intended to help customers understand our products and Services. Customers should review the relevant product descriptions, specifications, and care instructions before purchasing or using an item.

Nothing in this section excludes or restricts any guarantee, statutory right, or other protection that cannot legally be excluded or restricted.

Limitation of Liability

To the fullest extent permitted by applicable law, JELVAXO and Xi'an Qinshuo Technology Co., Ltd. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from purchases, products, transactions, or use of our website where such limitation is permitted by law.

Nothing in these Terms excludes or restricts liability that cannot legally be excluded, mandatory consumer rights, or remedies available under applicable consumer protection laws.

Any limitation of liability will apply only to the extent permitted by the laws governing the relevant transaction.

Consumer Rights

Depending on your location, you may have statutory consumer rights relating to product conformity, defective products, repairs, replacements, returns, refunds, and cancellations.

These rights may vary according to your country, state, province, or region and may provide protections beyond those described in these Terms or our store policies.

Nothing in these Terms is intended to waive, restrict, or replace any consumer rights that cannot legally be excluded.

Where mandatory consumer protection laws provide greater rights than these Terms, those legal rights will continue to apply.

Changes to These Terms

JELVAXO may update these Terms periodically to reflect changes in business operations, products or collections, website functionality, store policies, or legal requirements.

Updated versions will be posted on this page. We encourage customers to review this page periodically to remain informed about the terms governing purchases made through our website.

Changes will take effect as indicated in the updated Terms or as otherwise required by applicable law. Changes will not override rights that have already accrued where doing so would be prohibited by law.

Contact Us

If you have questions regarding these Terms, an order, a JELVAXO product, or our store policies, please contact us through the official channels below.

Brand: JELVAXO

Website: jelvaxo.com

Legal Entity: Xi'an Qinshuo Technology Co., Ltd.

Registered Address: Room 104, Building 9, West Section, Beiguan Yangguang Village Residential Complex, Lianhu District, Xi'an City, Shaanxi Province, China.

Unified Social Credit Code: 91610104MAEF0YQX4T

Customer Support Email: service@jelvaxo.com

jelvaxo.com is operated by Xi'an Qinshuo Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

For order-related inquiries, please include your order number and the email address used during checkout so that our team can assist you more efficiently.

At JELVAXO, we believe a considered shopping experience begins with clear information, thoughtful product presentation, and reliable customer support. We aim to provide a transparent and dependable experience as customers discover our collections of Abstract Sculptures, Travertine Decor, and Raw Stone Objects.

JELVAXO — Sculptural Forms. Natural Textures. Distinctive Spaces.